Our return policy is 14 days. If 14 days or more have passed since you received the order, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
To make a return, please accept delivery of the item and contact us with your order number and the item you want. want to return. We will get back to you as soon as possible with return instructions.
There are certain situations where only a partial refund is granted:
* Any item that is not in its original condition, which is damaged or has certain parts missing for reasons not due to our error.
* Any item which is returned more than 14 days after delivery.
You have 14 days following the return authorization to return your item to us, once the deadline we will no longer accept your return and you will have to recover your order at your expense.
Underwear and tights are excluded from returns for hygienic reasons.
Once we have received and inspected the returned item, we will send an e-mail to confirm that we have received it. We will also notify you of our decision on whether to approve or reject your refund request.
If your request is approved, then your refund will be processed and a credit will automatically be applied to your credit card or method original payment.
Late or missing refunds:
If you have not yet received your refund, please check your bank account again first.
Then contact the entity your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often some processing time required before a refund is posted.
If after completing all of these steps you still have not received your refund, please contact us at email@example.com
If the returned item was identified as a gift when purchased and shipped directly to you, you will receive a credit- gift of equal value to your return. Once we receive the returned item, a gift certificate will be emailed to you.
If the item was not identified as a gift when purchased, or if the gift giver of the gift preferred to receive the item first to give it to you later, we will send a refund to the gift giver and he will know that you have returned the item.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from it.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than $75, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return to us.