Returns Policy

We hope you love what you ordered! But if you don't, we accept returns of unwashed, unworn, unused items in the same condition they were delivered to you for a refund. Items must be returned within 14 days of the delivery date to be considered. Once an order is placed, it cannot be changed or cancelled. Any discount or coupon applied is forfeited upon return and cannot be reused. Sale items are non-refundable.

Below you will find further important information about our returns procedure.

If you are not satisfied with our products and wish to return them for a refund or exchange, you have 14 days from the date of delivery.

Please send a request via email to our after-sales service:info@mapenderievintage.com

NOTE: Returns should not be sent back directly without prior agreement, they will be refused.

Our returns department responds within 48 hours (except weekends) and will cordially assist you with additional information and advice to facilitate the returns process.

All shipping costs are the responsibility of the customer. This includes shipping costs for a return or exchange. Unless the return is due to an error (wrong style, wrong size, damage to the merchandise, etc.), transportation is the responsibility of mapenderievintage.com and the shipping costs that the customer paid when ordering are not refundable.

Please package and ship the returned items to our warehouse in France, Spain or the United States depending on the acceptance email you received from customer service.

If you have any questions, please feel free to contactinfo@mapenderievintage.com .

How long do I have to make a return?

You have 14 days from the date your order was marked as delivered to contact us. This means that if more than 14 days have passed and you contact us, we will unfortunately have to refuse the return, which will forfeit your right to receive a refund or exchange.

Once the return is approved, how long do I have to ship it?

Once you have received the instructions and approval from our returns department, please make sure to ship the return within 7 business days. If the return is shipped outside the 14-day period after delivery, you may lose your right to a refund.

Return conditions

All items must be unworn and in their original condition, with original packaging and tags attached, if applicable. Garments that appear to have been worn, washed or altered in any way will not be accepted for a refund. 

1. Please contact us before returning the item to us for a refund. We do not accept returned items that you have sent directly without first consulting our customer service team.
2. Return for refund only includes the amount of payment for the item(s). Please note that shipping costs are not refundable.
3. Items marked as on sale or promotion will only be accepted for exchange and not for refund.
4. The customer is responsible for returning items and shipping costs.
5. Underwear and tights are excluded from returns for hygiene reasons.
6. Orders sent to incorrect, incomplete addresses or not collected from the collection point after timely notification will not be refunded.
7. Please accept delivery of the item and contact us with your order number and the item you wish to return.

Refund

Your refund will be processed within 3-6 weeks from the date the returned item was submitted. Once it has arrived at our warehouse, we will contact you to acknowledge receipt of the package. Refunds will always be processed via the original payment method.

*Please allow an additional 7 days for processing of returned items due to high processing volume in the warehouse.

If you paid by credit card, refunds will be sent to the card-issuing bank within 7 business days of processing your return or receiving a cancellation confirmation. Please contact the card-issuing bank if you have questions about when the credit will be effective on your account.

If you paid by PayPal, Klarna or other online payment providers, refunds will be sent to PayPal, Klarna or your chosen online payment method within 7 business days once your return has been successfully processed or you have received a cancellation confirmation. Please contact the online payment providers if you have any questions about when the refund will be posted to your account.

If you paid by gift card, refunds will be made to the same gift card.

If your order was purchased using store credit from a previous return, the order is not eligible for a refund.

If, after following all of these steps, you still have not received your refund, please contact us at the following address:info@mapenderievintage.com .