Frequently asked Questions
How long will it take to receive my order?
It takes between 2 and 4 weeks to receive your orders depending on the items and the country of delivery. When your order is shipped, you will automatically receive your tracking number. You also have the option of using our order tracking service here.
How much does delivery cost?
Delivery is free in France, whatever the amount of your order.
For other countries, shipping costs are free for orders greater than or equal to €39.90, otherwise they are €5.90 per order.
I only received part of my order. Is this normal?
If you order several items, it is normal that you receive your order separated in several packages.
You will receive an email informing you of the status of your order and shipment, you will have multiple emails if you order multiple items.
How to order?
To order, simply go to our website: http://www.mapenderievintage.com all you have to do is choose the items of your choice by clicking on "Add to basket". Then, go to your basket (the small trolley at the top right of our site) and click on "Proceed to payment".
What methods of payment are accepted?
You can pay by credit card, we accept the following cards: Visa, Mastercard, American Express. You can also use PayPal or Apple Pay.
What if I'm not satisfied with my order?
You have 14 days from the date your order is delivered to you to let us know that you want to make a return. If your product does not meet your expectations, simply send us an email to: email@example.com - specifying your order number and the item you wish to return.
How can I cancel an order?
Unfortunately once your order is validated in the system, it is automatically processed and we cannot cancel it.
Once your order has been received, you can request a return authorization if you wish to return it for a refund.
How can I contact you?
To contact us, the easiest and fastest way for you is to use our interactive chat service or via the email address: firstname.lastname@example.org
We respond between 24 and 48 hours.
Happy shopping to you!